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    • Publications

    2006

    • Pozzi, S., Rizzo, A.,

      The persistency of psychological tools in Air Traffic Management.
      In Grote, G., Günter, H. & Totter, A. (eds.) "Trust and control in complex socio-technical systems", Proceedings of the thirteenth European conference on cognitive ergonomics, ECCE 13, 20-22 September, 2006, ETHZ, Zürich, Switzerland.

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      This paper presents the application of cultural-historical concepts to the study of human activity in safety critical systems. The methodological issue we explore is how to better elicit expert knowledge in domains with professional users. In particular, we focus on the contribution of the genetic method to the study of air traffic controllers' cognitive activity of anticipating aircraft trajectories. Our claim is that a culturalhistoricalperspective on the nature of expertise can provide useful insights of what constitutes the expertise and in the communication with the domain experts. Keywords: ATM, cultural-historical theory, unit of analysis, expertise. 

    • Tavanti, M. Marti, P. Bourgois M.,

      Tacit knowledge and frugal artifacts: a challenge for technology mediated collaboration.

      In Grote, G., Günter, H. & Totter, A. (eds.) "Trust and control in complex socio-technical systems", Proceedings of the thirteenth European conference on cognitive ergonomics, ECCE 13, 20-22 September, 2006, ETHZ, Zürich, Switzerland.

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      Air Traffic Control has an intrinsic collaborative nature that should be addressed and considered in the design of novel technologies. A field study aiming to discover controllers' collaborative actions within the control tower was carried out.
      The results of the study suggest that collaboration takes different forms, both explicit and implicit and that artefacts play an important role in supporting and mediating collaboration and communication. These elements represent a real challenge for the design of novel tools.Keywords: Control tower, collaboration, artefacts mediation.